Terms & Conditions

Last Updated: August 26, 2026

Welcome to Callie’s Custom Hat Wigs. By accessing our website, purchasing our products, booking an appointment, or using our services, you agree to these Terms and Conditions. Please review them carefully before making a purchase or booking a service.

1. General

These Terms and Conditions govern your use of the Callie’s Custom Hat Wigs website, online store, products, Mobile Wig Services, appointments, and other services we may offer.

By using our website, purchasing a product, or booking a service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

2. Orders & Acceptance

• Online Orders: Orders may be placed through our website at any time.
• Order Confirmation: After placing an order, you should receive an order confirmation using the contact information provided at checkout.
• Product Availability: All products are subject to availability.
• Order Accuracy: Customers are responsible for reviewing their wig selection, color, length, style, quantity, shipping address, and contact information before completing a purchase.
• Order Acceptance: Callie’s Custom Hat Wigs reserves the right to refuse or cancel an order when necessary, including in cases involving product availability, pricing errors, suspected fraud, or other circumstances that prevent us from fulfilling the order.

3. Payment

• All prices and transactions are processed in U.S. Dollars (USD) unless otherwise stated.
• Payment is required at the time of purchase or booking unless another arrangement has been approved.
• Online payments are processed through the payment methods available through our website or approved booking platform.
• Customers are responsible for providing accurate billing and payment information.

4. Shipping & Fulfillment

• Please allow up to 14 business days for standard orders to arrive.
• Please allow up to 21 business days for custom orders.
• Orders are shipped via USPS unless otherwise stated.
• Tracking information will be provided when available.
• Shipping and delivery times are estimates and may be affected by carrier delays, holidays, weather, supply availability, or other circumstances outside of our control.
• Customers are responsible for providing a complete and accurate shipping address when placing an order.

5. Returns, Refunds & Exchanges

Due to the nature of wigs, hair products, and personal-use merchandise, ALL SALES ARE FINAL.

• No refunds
• No returns
• No exchanges
• No cancellations
• No exceptions

For health, hygiene, and safety reasons, wigs and hair products cannot be returned or exchanged after purchase.

We strongly encourage customers to contact us with questions about a wig's length, color, style, construction, or other product details before purchasing.

6. Mobile Wig Services & Appointments

Callie’s Custom Hat Wigs offers Mobile Wig Services by appointment.

• Mobile services are provided at a location mutually agreed upon and confirmed before the appointment.
• Customers are responsible for providing accurate location and contact information.
• Travel and mileage fees may apply depending on the appointment location and distance.
• Customers must be available and ready at their scheduled appointment time.
• All pets must be safely secured in a separate area during an in-person Mobile Wig Service appointment.
• Wig selections brought to an appointment are based on the preferences provided by the customer and current inventory availability.
• Specific wig colors, lengths, styles, or products cannot be guaranteed.
• Appointment and travel fees are separate from the cost of wigs or other merchandise unless specifically stated otherwise.
• Additional appointment, cancellation, rescheduling, late-arrival, and no-show policies may apply and will be communicated through our booking platform or website.

7. Product Information

We make reasonable efforts to display product descriptions, photographs, colors, lengths, textures, and other information as accurately as possible.

However, colors and product appearance may vary due to lighting, photography, device screens, manufacturer variations, and other factors.

Availability, pricing, product specifications, and inventory may change without notice.

8. Intellectual Property

The Callie’s Custom Hat Wigs name, branding, original text, graphics, logos, designs, photographs, marketing materials, and other original content belonging to Callie’s Custom Hat Wigs may not be copied, reproduced, distributed, modified, or used commercially without authorization.

Certain product images, descriptions, or other materials may be provided by suppliers or other authorized parties and are used with permission or authorization where applicable.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Callie’s Custom Hat Wigs shall not be responsible for indirect, incidental, special, or consequential damages arising from the purchase or use of our products or services.

Nothing in these Terms is intended to exclude or limit rights or remedies that cannot legally be excluded or limited under applicable law.

Where legally permitted, Callie’s Custom Hat Wigs’ liability relating to a purchase will not exceed the amount paid for the applicable product or service.

10. Website & Service Availability

We may modify, suspend, discontinue, update, or change portions of our website, products, services, pricing, availability, or booking options at any time.

We do not guarantee that our website or booking services will always operate without interruptions, delays, or technical errors.

11. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions when necessary.

Changes become effective when the updated Terms are posted on our website unless otherwise required by law.

We encourage customers to periodically review this page for updates.

12. Governing Law

These Terms and Conditions are governed by the laws of the State of Oregon, without regard to applicable conflict-of-law principles.

Any consumer rights provided by applicable federal, state, or local law remain unaffected.

13. Contact Information

Questions regarding these Terms and Conditions may be directed to:

Callie’s Custom Hat Wigs

Email: callieshatwigs@gmail.com
Phone: 971-335-6670

By accessing our website, placing an order, booking an appointment, or using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Thank you for choosing Callie’s Custom Hat Wigs.