Privacy Policy

Last Updated: August 26, 2026

This Privacy Policy describes how Callie’s Custom Hat Wigs (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, purchase our products, book Mobile Wig Services, communicate with us, or otherwise use our services (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” mean any customer, website visitor, appointment client, or other individual whose personal information we collect in connection with our Services.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge the practices described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, or legal and regulatory requirements.

When changes are made, we will update the “Last Updated” date and take any additional steps required by applicable law.

Information We Collect

The personal information we collect depends on how you interact with Callie’s Custom Hat Wigs.

Information You Provide Directly to Us

We may collect information you provide when shopping, communicating with us, or booking an appointment, including:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Mobile appointment location
• Order and purchase information
• Appointment and booking information
• Wig preferences, including requested lengths, colors, styles, and wig types
• Account information, if you create an account
• Information you provide when contacting customer service
• Other information you voluntarily provide to us

When booking Mobile Wig Services, we may request information necessary to prepare for and provide your appointment, including your appointment location and wig preferences.

Providing certain information may be necessary to complete an order, schedule an appointment, or use particular features of our Services.

Payment Information

Payments made through our website or third-party payment providers are processed by the applicable payment processor.

Payment processors may collect information such as your credit or debit card details, billing information, and payment authorization information in accordance with their own privacy policies and security practices.

We generally receive confirmation and transaction information necessary to process and fulfill your purchase rather than complete payment-card information.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, and similar technologies.

This information may include:

• Device information
• Browser information
• IP address
• Network information
• Pages viewed
• Products viewed
• Shopping activity
• Website interactions
• Referring websites or sources
• Other usage information

We may use this information to operate our website, understand how customers use our Services, improve the shopping experience, prevent fraud, and support marketing and analytics.

Information We Receive From Third Parties

We may receive information from companies that help us operate our business and provide our Services.

These may include:

• Shopify, which powers our online store
• Payment processors
• Shipping and fulfillment providers
• Calendly or other appointment-booking services
• Analytics providers
• Email and marketing providers
• Advertising platforms
• Social media platforms
• Other vendors and service providers

Information received from these providers is handled in accordance with this Privacy Policy and applicable law.

Third-party providers may also process your information under their own privacy policies.

How We Use Your Personal Information

We may use personal information to:

Provide Products & Services

We may use your information to:

• Process and fulfill orders
• Process payments
• Arrange shipping
• Provide order and shipping notifications
• Manage customer accounts
• Schedule and provide Mobile Wig Services
• Prepare personalized wig selections for mobile appointments
• Communicate regarding appointments
• Provide customer service
• Respond to questions and requests

Marketing & Advertising

Where permitted by law, we may use personal information to send promotional communications about products, services, events, offers, or other updates.

You may unsubscribe from promotional emails using the unsubscribe option included in those communications.

Even after opting out of marketing communications, you may continue to receive transactional communications regarding purchases, appointments, accounts, or customer-service matters.

Security & Fraud Prevention

We may use information to detect, investigate, prevent, or respond to suspected fraudulent, illegal, malicious, or unauthorized activity.

If you create an account, you are responsible for protecting your login credentials and should not share your password with others.

Improving Our Services

We may use information to understand how customers interact with our website, products, booking services, and other Services so we can improve our customer experience and business operations.

Mobile Wig Services & Location Information

When you request a Mobile Wig Service, we may collect the address or location where you would like the appointment to take place.

We use this information to:

• Determine whether we can provide service at the requested location
• Confirm appointment arrangements
• Calculate applicable travel or mileage fees
• Travel to the agreed-upon appointment location
• Communicate with you regarding your appointment

Appointment location information is used as reasonably necessary to provide and administer the requested Mobile Wig Service.

Appointment Preferences

When booking Mobile Wig Services, we may collect information about the wigs you would like us to bring, including preferred:

• Lengths
• Colors
• Styles
• Wig types
• Other preferences you voluntarily provide

We use these preferences to prepare an appropriate selection of wigs for your appointment.

Cookies

Like many online stores, our website may use cookies and similar technologies.

Cookies can help us:

• Operate our website
• Remember customer preferences
• Maintain shopping-cart functionality
• Understand website usage
• Analyze performance
• Improve our Services
• Support advertising and marketing where permitted

You can adjust your browser settings to remove or reject certain cookies. Blocking cookies may cause some website features to function incorrectly or become unavailable.

Shopify may also use cookies and similar technologies in connection with operating our online store.

How We May Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business and provide our Services, including to:

• Shopify and other website-service providers
• Payment processors
• Shipping and fulfillment providers
• Appointment and scheduling providers
• Technology and cloud-service providers
• Customer-support providers
• Analytics providers
• Marketing and advertising partners, where permitted
• Professional advisers and service providers
• Government authorities or other parties when required by law

We may also disclose information when necessary to protect our business, customers, legal rights, or the security of our Services.

If our business is involved in a merger, acquisition, financing, restructuring, sale, or similar business transaction, information may be transferred as part of that transaction where permitted by law.

Third-Party Websites & Services

Our website may contain links to third-party websites, social media platforms, appointment-booking services, payment providers, or other online services.

When you leave our website or use a third-party service, that company's privacy practices and terms may apply.

Callie’s Custom Hat Wigs does not control the privacy or security practices of independent third-party websites and services.

We encourage you to review their privacy policies before providing personal information.

Security

We take reasonable measures designed to protect personal information.

However, no website, electronic transmission, storage system, or security measure can guarantee absolute security.

Please avoid sending highly sensitive or confidential information through unsecured communication channels.

Data Retention

We retain personal information for as long as reasonably necessary for purposes such as:

• Providing products and Services
• Maintaining business and transaction records
• Managing customer accounts
• Providing customer support
• Resolving disputes
• Preventing fraud
• Complying with legal, tax, accounting, or regulatory obligations
• Enforcing agreements and policies

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to certain personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a copy of certain personal information
• Opt out of certain marketing communications
• Withdraw consent where processing is based on consent
• Request restrictions on certain processing where applicable
• Appeal certain decisions concerning privacy requests where applicable

These rights are not absolute and may be subject to exceptions under applicable law.

We may need to verify your identity before completing certain privacy requests.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

Marketing Preferences

You may unsubscribe from promotional emails by selecting the unsubscribe link included in our marketing communications.

Opting out of marketing emails does not prevent us from sending necessary communications regarding orders, appointments, payments, customer service, or other transactions.

Children's Privacy

Our products and services may be purchased for children; however, our website and online Services are intended to be used by adults or individuals legally permitted to make purchases or bookings.

We do not knowingly seek to collect personal information directly from children in violation of applicable law.

A parent or legal guardian should make purchases, provide information, and schedule Mobile Wig Services on behalf of a child when required.

Complaints & Privacy Requests

If you have questions or concerns regarding how we handle personal information, or if you would like to submit an applicable privacy request, please contact us.

We will review and respond to requests as required by applicable law.

Contact Us

For questions regarding this Privacy Policy or our privacy practices, please contact:

Callie’s Custom Hat Wigs

Email: customhatwigs@gmail.com
Phone: 971-335-6670

Thank you for trusting Callie’s Custom Hat Wigs with your information.